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Terms & Conditions


 

By booking an appointment with BrowsByElen, you agree to the following terms and conditions:

1. Appointments & Payments

  • All appointments must be booked in advance.

  • A deposit may be required to secure your booking. This deposit is non-refundable unless cancelled or rescheduled with at least 48 hours’ notice.

  • Full payment is due at the time of your appointment, unless otherwise agreed.

2. Cancellations & Rescheduling

  • We kindly ask for at least 48 hours’ notice for cancellations or rescheduling.

  • Cancellations with less than 48 hours’ notice may result in the loss of your deposit.

  • No-shows will not be refunded and may be refused future bookings.

3. Late Arrivals

  • Please arrive on time. If you are more than 15 minutes late, we may not be able to complete your treatment and it may be treated as a no-show.

  • We will do our best to accommodate delays, but this cannot be guaranteed.

4. Results & Suitability

  • BrowsByElen provides professional treatments, but results can vary depending on skin type, aftercare, and individual factors.

  • A patch test may be required before certain treatments. It is your responsibility to inform us of any allergies, medical conditions, or concerns.

5. Aftercare & Liability

  • You will be given aftercare advice following your treatment. Failure to follow this may affect results and BrowsByElen is not liable for any issues arising from improper aftercare.

  • We do not take responsibility for adverse reactions if you have not disclosed relevant medical or skin conditions.

6. Gift Vouchers & Promotions

  • Vouchers and promotional discounts must be used before their expiry date and cannot be exchanged for cash.

  • Only one offer or discount can be used per appointment.

7. Privacy

  • Your personal information is treated as confidential and used only for the purpose of your booking and treatment, in line with our Privacy Policy.

8. Changes to Terms

  • BrowsByElen reserves the right to update these terms and conditions at any time without prior notice. The latest version will always be available on our website.

For any questions, please contact us directly at [your contact email/phone].

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